How it works
Get a price online in about a minute. Then either mail the device to us for free, or bring it to our shop on West Flagler and walk out with cash. We tell you the timing for each step below, including what happens if we grade your device differently than you did.
The short version
Find your device, answer a few questions about storage, carrier and condition, and see a real number. No account needed.
About one minutePrint the free shipping label we email you, or skip the mail and bring the device to the counter in Miami.
Free either wayCash in your hand the same visit in store. By mail, payment goes out once the device passes inspection.
Same day in storeStep one
The quote asks only what actually changes the value. Every question has a one-line explanation next to it, and "not sure" is always an allowed answer. Picking "not sure" gives you a slightly conservative number and flags the device for a human to look at, which is better than guessing wrong.
| Device | What we ask | Why it matters |
|---|---|---|
| Phones | Storage, carrier, lock status, condition, battery health | An unlocked phone with a healthy battery is worth noticeably more than a locked one with a tired battery. |
| Laptops | Processor, memory, storage, screen size, condition, charger | Two laptops that look identical can be hundreds of dollars apart on the chip alone. |
| Tablets | Generation, Wi-Fi or cellular, storage, condition, pencil or keyboard | Cellular models sell for more, and an included pencil or keyboard case is real money. |
| Consoles | Edition, storage, how many controllers, cables, condition | Controllers and the original power cable are priced separately because we have to buy them otherwise. |
| Cameras | Body, lens, shutter count, batteries and charger, condition | Shutter count on a camera does the same job that battery health does on a phone. |
| Drones | Bundle, batteries and their health, controller, gimbal, condition | A swollen battery or a sticky gimbal changes the number more than a scratch on the shell. |
| Everything else | Make, model and condition, plus a photo if you have one | Marine electronics, audio gear and unusual items get confirmed by hand, usually within one business day. |
Step two
We are at 1879 W Flagler St in Miami. No appointment. Bring the device, the charger and box if you still have them, and a photo ID. We test it at the counter while you wait, wipe the data in front of you, and hand over cash if you accept the offer.
Accept the quote and we email you a prepaid shipping label. Print it, pack the device, drop it off. If you don't have a printer, tell us and we'll mail you a label. If you don't have a box, ask and we'll send one.
Step three
Mailed-in devices go through the same five stages, in the same order. The whole thing normally takes one to two business days from the moment your package is scanned in.
We scan the package in, match it to your order, and email you that it arrived.
Same day it landsEvery device is erased before anything else happens to it. Drives that can't be erased are physically destroyed.
Day onePower, screen, battery, cameras, ports, buttons, speakers, lock status and IMEI or serial check.
Day one or twoWe compare what we found against what you told us and either confirm the price or write you a revised offer.
Day one or twoOnce the offer is confirmed, payment goes out. You get an email when it does.
Within 1 business dayIf we disagree
Sometimes a device arrives in a different state than described. A screen has a crack that didn't show in the photos. The battery reads under 80 percent. An account is still signed in. When that happens we do not quietly pay you less.
You get an email that says exactly what we found, which grade it moved to, and what the new number is. Then you choose:
You have 10 calendar days to reply. If we don't hear from you in that time, we send the device back for the flat $10 return postage rather than assuming you agreed. We never treat silence as acceptance.
It also works the other way. If the device turns out to be better than you described — the storage is bigger, the condition is cleaner, the battery is healthier — we raise the offer without you asking.
$10 returns
Decline a revised offer and we post the device back at our cost. There is no restocking charge and no handling fee.
We don't open, repair or part out a device until an offer is accepted and the payment has cleared.
We wipe on arrival, so a returned device comes back erased. Back up before you ship.
If a device turns out to be worth nothing at all, we'll recycle it free rather than bill you to send it back. Your choice.
Getting paid
| Method | When you get it | Notes |
|---|---|---|
| Cash in store | Immediately | Accept the counter offer and you leave with the money. Photo ID required. |
| Zelle | Within 1 business day of approval | Fastest option for mail-in. We send to the phone number or email you give us. |
| PayPal | Within 1 business day of approval | PayPal's own fees, if any, come out on their side. |
| Check by mail | Mailed within 1 business day | Delivery usually takes another 3 to 7 days through USPS. |
| Store credit | Immediately | Worth 10 percent more than the cash offer, usable on anything we sell. |
Questions
From accepting the quote to money in hand is usually five to eight days: two to four days in transit, one to two days for inspection, then one day for payment. In store it's one visit.
No. You can get a price and sell as a guest. An account just lets you track the order and keep your details for next time.
Yes. Add each one to the cart and ship them together in one box. You get one payment for the lot. Ten or more units goes through our business page instead.
We re-price it at the current market value and tell you the new number before paying. Prices on used electronics move, usually downward, so don't sit on the label.
Yes. Cracked, water damaged, won't power on — all of it has a price, just a lower one. Say so in the quote and the number you see already accounts for it.
Take it out before you ship or before you come in. Same for memory cards, Apple Watch bands you want to keep, and any cases.
